Privacy Policy

Privacy Policy for Unity CareLink

Last Updated: [04/11/25]

Effective Date: [04/11/25]

Welcome to Unity CareLink (“Company,” “we,” “our,” or “us”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our website, platform, tools, features, and services (collectively, the “Services”).

By accessing or using Unity CareLink, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Provided voluntarily by users, including but not limited to:

• Name, email address, phone number
• Role (Family Member, DSP, Agency, Organization, etc.)
• Demographic information
• Account login credentials
• Communication preferences

B. Care-Related Information

Unity CareLink may facilitate the sharing of care-related information between authorized parties. This content may include:

• Notes, schedules, goals, updates, or progress logs
• Uploaded files, forms, or documentation
• Communication history within the platform

Care data is shared only with authorized and permission-based connections.

C. Device & Technical Data

Collected automatically:

• IP address
• Browser type & device information
• Usage analytics and interactions
• Cookies, tracking pixels, and similar technology

We do not collect AI training data from private communications without consent.

2. How We Use Your Information

We may use your information to:

• Create and manage user accounts
• Facilitate communication between authorized care team members
• Improve platform features, usability, and security
• Send platform notifications, updates, or service alerts
• Provide customer support
• Ensure compliance with relevant laws and agreements
• Analyze usage to enhance features and safety

We do not sell personal information.

3. Sharing and Disclosure

We may share information under the following circumstances:

• With your permission or when you intentionally share data with others through the platform
• With service providers that assist with hosting, security, analytics, or support
• To comply with legal obligations, such as responses to government or lawful requests
• In the event of a business transfer, merger, acquisition, or asset sale

We will not share, sell, rent, or trade your personal information for advertising purposes.

4. Data Security

We implement administrative, technical, and physical safeguards to protect your data, including encryption and restricted access controls.

Despite these efforts, no platform can guarantee 100% data security, and users should share information responsibly.

5. User Rights

Depending on your location and applicable laws, you may have rights to:

• Access and update personal information
• Request deletion of personal data
• Change or revoke permissions
• Export your information
• Opt-out of non-essential communications

Requests can be made by contacting:

📧 support@unitycarelink.com

6. Data Retention

We retain data only for:

• Active account use
• Legal purposes
• Operational needs

If an account becomes inactive, data may be scheduled for deletion or anonymization.

7. Children’s Privacy

Unity CareLink is not intended for unsupervised use by minors.

Any profile or communication involving a minor must be managed by a parent, guardian, or authorized representative.

8. Third-Party Links and Integrations

Our Services may contain links or integrations with third-party tools.

We are not responsible for the privacy practices of external websites, vendors, or data handlers.

9. Changes to This Policy

We may update this policy from time to time. Updates will be posted with a new “Last Updated” date. Continued use of the platform means you accept any changes.

10. Contact Us

For questions, concerns, or requests related to privacy, contact:

📧 support@unitycarelink.com

🌐 https://unitycarelink.com